F.A.Q

Can you help us prepare documentation in advance to avoid customs delays?

Yes, we offer pre-verification of all documents and can share soft copies before dispatch to ensure everything is correct and compliant. We also work with customs brokers familiar with EU regulations.

How can I track my shipment and avoid delays?

 We provide real-time tracking for air or courier shipments. For sea shipments, we share the vessel tracking details. Our logistics partner updates you at every step.

How can I be sure that the hair I receive is 100% Remy and not mixed with synthetic fibers?

We only use 100% Remy human hair, ethically sourced and machine-inspected for consistency. Our QC team manually checks for synthetic blends before packaging. We also provide hair burn-test video proof upon request.

Can you offer fixed pricing for large or long-term orders?

 Yes, we provide fixed-rate contracts for 3–6 months on high-volume orders. This helps buyers lock in rates and plan better financially.